Get Started

You can get started with Lycamobile by following these easy steps:

Help

If your mobile phone is locked it may show one of the following messages when you insert your Lycamobile SIM: 'Invalid SIM' or 'Insert SIM'. Unlocking your mobile phone is easy – simply call our Customer Services team for advice.

Top-up your balance

You can buy Lycamobile top-up vouchers from your local retailer or online at www.lycamobile.de. The voucher will show a PIN either printed on it or underneath a scratch panel.
To top up your balance using your Lycamobile in the Germany, either:

You can top-up your Lycamobile credit from another phone, or while you are abroad:

Check your balance

You can check your balance at anytime.

To check your balance using your Lycamobile in the Germany, either:

To check your balance whilse you are abroad:

Access your voicemail

Your Lycamobile Voicemail service has been automatically activated. Using your Lycamobile Voicemail you can:

You can check your voicemail from another phone in Germany or when abroad. Simply use your Lycamobile to call the voicemail menu and follow the instructions to set up a voicemail access code.

Choose your own language

You can select the language to be used for your Lycamobile Voicemail and Top up service. To select your preferred language:

View your Lycamobile number

You can view your Lycamobile number on your mobile screen. To have your Lycamobile number displayed:

Use your Lycamobile abroad – roaming

You can use your Lycamobile to make and receive calls and SMS in a large number of other countries. For information on countries where you can make and receive calls and SMS, and current charges please click here